Shipping Methods: Our printers offer various shipping methods including standard, expedited, and overnight shipping. The available options will be displayed during checkout.
Shipping Costs: Shipping costs are calculated based on the selected shipping method, the weight of the package, and the destination.
Lost due to shipping: Homegrown Design & Fine Art, LLC. is not liable or responsible for lost or damaged packages in shipping. However, if this happens, please reach out and we’ll find a resolution.
Customer Satisfaction Guarantee: We strive to provide high-quality print products and exceptional customer service. If for any reason you are not satisfied with your order, please contact us within 7 days of receiving your shipment.
Return Eligibility: The customer assumes responsibility for costs involving re-printing of products due to Customer error, such as typos. Customized or personalized products cannot be returned unless they are defective or damaged upon receipt.
Refund Process: Once the returned items are received and inspected, we will process a refund to the original payment method within 5-7 business days. Please note that shipping fees are non-refundable.
Damaged or Defective Items: If your order arrives damaged or defective, please contact us with photos of the damage. We will work with you to resolve the issue promptly, either by issuing a replacement or providing a refund.
Note: This shipping and return policy is subject to change without prior notice. Please review the policy before placing your order. If you have any questions or concerns, feel free to contact our customer service team for assistance.
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